Bug-Report

Directly to the form "Bug Report"

Safety and Stability are always the main targets for developing "LT-Extender 2000 Plus", and all user feedback is always included and respected therefor, it is not possible to ensure 100% safety against programming errors and issues during run-time of software.

There are lots of reasons, especially in the complex co-operation of software-components, that are responsible for most of all bugs and issues:

  1. on one side, there is AutoCAD LT with its installed ServicePacks
      
  2. on the next side, there are most different Windows versions with their installed ServicePacks running on extremely different hardware
      
  3. "defects" in driver- and system-files for both AutoCAD LT and Windows®
      
  4. Incompatibilities and Interferences between Applications (MS Office, Anti-Virus software etc.)
For all these reasons, there is one "golden rule", that you should respect before sending any bug-reports:

ALWAYS check and repair your drawing using the "_recover" and "_audit" commands, sometimes in multiple cycles. Insert that "recovered" and "audited" drawing as "exploded insert" into an new, empty drawing (at point 0,0,0). If the discovered bug still remains, then it is a good idea to send us the bug-report, please !

From our customers' experience, it is always strongly recommended, to "_recover" and "_audit" all your working drawings once each day - it is YOUR time and YOUR money, if the drawing is getting corrupt in unrecoverable way, even if you could work on a drawing for weeks without any problems ! Backup drawing files may also contain all that drawing defects, so these backups are (mostly) useless in such situations ! It is proved, that AutoCAD seriously produces drawing defects.

Please describe your software configuration and the discovered (potentially) bug with the following form sheet; sending us an example drawing is also very helpfully to reproduce the described bug.

Many thanks for all your efforts and co-operation in forward - and our promise to work hard to fix any bugs and issues. As an evidence may stand, that all bugs could be fixed within one week (mostly within 2...3 days) - and this should be continued.
 

Of course, we will get in contact with you for further details and clearings !

Bug-Report-Formular
1. Which operating system is running for your AutoCAD version?
  Microsoft® Windows® 95
  Microsoft® Windows® 98
  Microsoft® Windows® 98 SE (Second Edition)
  Microsoft® Windows® ME
  Microsoft® Windows® NT
  Microsoft® Windows® 2000
  Microsoft® Windows® XP
  Microsoft® Windows® Vista
  don't know
2. Which service packs are installed for your operating system?
 
3. Which AutoCAD LT version do you use or under which version the error occured?
  AutoCAD LT 2000
  AutoCAD LT 2000i
  AutoCAD LT 2002
  AutoCAD LT 2004
  AutoCAD LT 2005
  AutoCAD LT 2006
  AutoCAD LT 2007
  AutoCAD LT 2008
4. Which service packs are included in your AutoCAD LT?
 
5. Which error occured? Please describe this error as detailled as possible. What did you do, before the error occured ? Did the system crash when the error occured ?
 
6. Is this issue reproducable, even with other drawings ?
  ja
  nein
  tritt sporadisch auf
7. Your email-adress for clearing feedback (if allowed)
  Name:
  E-Mail:
  Telefon:
8. Please check all fields. If you have a sample picture or a sample drawing for this error, send it as seperate email to bugreport@lt-extender.com